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Frequently asked Questions

Mobile Phone Repair Shop - Trustworthy?

It goes without saying that not all Mobile Phone Shops are trustworthy.., but how can you tell. As time has gone by, we have become more and more detached from our instincts. We get that uncomfortable feeling that something is not quite right, but carry on regardless. Well I can tell you that when you get that strange uncomfortable feeling, you should just stop, stop what you are doing, make no decisions. This is a time to take a breath, are a moment, walk out of the the phone shop and ask yourself, what is making me fee like this? Your senses are trying to tell you that this person / business can not be trusted. One of the best ways to find a mobile phone shop Bristol or a Samsung Shop Bristol is to look at google maps. The reason for this is google maps has reviews and this will allow you to read other people’s experiences.

Reviews, Can I trust them?

Google has been progressively expanding their local business services for some time now. As you know they has been around for a long time and their search algorithm has become more and more complex. These advanced algorithms will no doubt be used when checking the authenticity each review. It is pretty easy to check really if you think about it. Firstly google can see what the reviewer’s IP address is. The device being used to leave the review is also visible, as well as the amount of reviews the account is being used for, how long that account has been active, if the account has an active email and so forth. I think you can see from some of the points I have outlined that if you searched for Mobile phone repair near me or even mobile phone shop Bristol that you would find local businesses who have genuine reviews.

Mobile phone shop near me / The Phone shop near me

Did I mention that we are Mobile? What I mean is that we do Mobile mobile phone repairs… Sounds funny I know, but bear with me. We have a fully equipped van with all the necessary tools, heating pads, a microscope and work bench, which means that we can come to you. We can manage most jobs in our mobile workshop, but some need to be done in our workshop. This is mainly because some repairs require extensive heating and some are just too delicate to be done from the back of a van. We do charge a call-out fee, which is an industry standard to cover the cost of our time and the cost of running and maintaining a vehicle. Most mobile phone repair shop do not provide this service, but we do, so there is no need for you to go on the search for Mobile phone shop near me / Phone shop near me

Mobile phone shops Bristol - Guarantee

Do most Mobile phone shops Bristol provide a guarantee? Yes they do. Whether you are having a Google Pixel screen replaced at the phone shop Keynsham or in a phone store Brislington, you should be given at least a 1 year guarantee on the work that was done. The guarantee should include both the spares & the workmanship. Some shops provide a life time guarantee on screens. This is a bit of a marketing ploy. The reason I say this is because screen don’t just stop working, if the screens still working after 3 months, chances are it will keep working for several years. Most people do not keep their phones for more than say 3 years and chances are you will damage or crack the screen way before it has a component failure, so the lifetime guarantee is a bit of a cheeky marketing ploy.

1 Month Guarantee from Mobile phone shop Bristol?

It may seem strange that a Mobile phone repair shop would only offer a 1 month guarantee, but let me explain why. There are so many variables involved when it comes to the longevity of a battery. The first obvious one is the quality of the battery. Check out my next FAQ on ensuring your get a good battery. If we assume that you have got a good battery installed in to your phone, here are some of the other factors that could impact on how long your battery would last.

Over charging the battery. Many people charge their phone over night. next to their bed. Whilst the phone reverts to a trickle charge, it still carries on charging. This eventually causes the battery to over charge and can cause the battery to swell and even explode.

Excessive use. Some people literally use their phone all the time. Our whole lives, even the whole universe is on a person’s device.

The quality of the charger. Often people use cheap chargers. The best charger to use is obviously the original charge which came with the phone, but this is going to become more and more of an issue as Apple and Samsung have started selling phones without chargers. A poorly designed charger can cause all sorts of electrical complications with the phone and battery.

We felt that it was unfair to provide only 1 month guarantee on battery replacements, so we decided to extend it to 3 months.

How can I ensure I get a good battery

phone shop bristolSo you have gone to a Mobile phone shop Bristol or the phone shop Keynsham and you have been quoted on an iPhone battery replacement, a Samsung battery replacement or even an iPad battery replacement. We have learnt the hard way that there are some complications when it comes to battery replacements. The first issue is how long has the battery which is supposed to be new been sitting on a shelf? Each Mobile phone repair shop will stock batteries. Once those batteries have been purchased, the shop will want to recoup their money which they paid out for those spares. This is where you have a situation where the battery has been sitting on a shelf for literally years. Once that battery is installed in to a phone, it just does not perform the way that it is supposed to. I have even asked suppliers in the past if the battery is new and I have been assured that it is, only to take the time installing the battery and finding out it is an old battery. This ends up costing you and me time and money. We are quite particular about who we order from. We have certain suppliers that are best for iPad batteries. Samsung batteries always need to be Genuine, where as iPhone batteries are generic and they are good quality. If you are unhappy with what the mobile phone tech is telling you, rather leave and google Mobile phone repair near me or phone shop near me and go and get a second quote or opinion.

Should a leave a review

This is of course entirely up to you, if you had a good experience and your phone has been repaired properly, I would encourage you to leave a positive review, I mean how else will you find the phone shop Bristol without good reviews? What I would say is if you have been looking for the phone shop Keynsham or a phone shop near me and you have read other peoples reviews, would you consider that you have benefited from those reviews? Now imagine if no one decided to leave a review when they had experienced a quality mobile phone screen replacement, iPhone screen repair or Samsung battery replacement, you would have no way of knowing if you can trust the company that you are looking at, so I am of the opinion that if you have used reviews to make an informed decision, that you have a responsibility to leave a review yourself, but that is just my opinion and I am not telling you what you should do.  We have been fortunate to receive many Great Reviews from our customers, which you can read here DrFixit Reviews

What if I have a problem?

If you have a problem with one of the mobile phone shop Bristol, the phone shop Keynsham or a mobile phone shop Brislington, I would encourage you to simply return to the shop in person and have a frank discussion with the manager or owner. I would encourage you to not try to resolve this issue over the phone, I can for starters tell you that the Mobile Tech will want to examine your device, so that they can understand what you are talking about. Any mobile phone repair shop should want to resolve the issue, so as to ensure that they have a good relationship with the customer. When I first starting repairing mobile phones, I made some mistakes. This is normal, experience and expertise takes time. These mistakes meant that I had to take the customers phone to another shop to correct my mistakes, which I was unable to manage myself. My main objective was to get the customers phone working properly again. This did cost me money, but I was of the opinion that this was just part of my apprenticeship. If you need a good phone shop close by, search phone shop near me or mobile phone repair near me. Did I mention that we are mobile, as in Mobile mobile phone repair, where we come to you. We have a dedicated fully equipped van ready to repair you phone at a location of your choosing, so even if you are looking for a phone shop Keynsham or Brislington, we are on hand to get you connected again fast.

Who does micro soldering?

Some jobs require specialised skills. These skills are called Micro-soldering. We do some micro-soldering ourselves, but some of the work we would need to farm out to someone else, but before I recommend you to a Mobile phone shop Bristol / mobile phone repair shops Bristol that do, let me just explain what Micro-soldering is, so you can understand why you can not just go to any corner shop to have your device fixed. This specialist work requires that the Mobile Tech needs to be able to fault find what needs to be repaired in the first place. This requires fault finding skills and the ability to read wiring schematics. There are many people with these skills, but the next set of skills is where is becomes a bit complicated. The components on the mobile phone board are tiny, to the extent that you are unable to see some of the components with the naked human eye. This means that the work will need to be done under a 40x microscope. To complicate the situation further, these components are jammed packed next to each other, so removing or replacing just one component is some times more art than technical skill. An unskilled Mobile technician can easily unseat and lose many components or even damage components on the other side of the board. Modern mobile phone circuit boards can be 4 layers thick. Removing the damaged component often means shielding adjustment components and often means using hot air to remove and reseat the damaged component. Hot air can easily blow the component off of the board, never to be seen again. You get the picture right, this is not for the faint hearted have a go shop. You can’t just search The phone shop Bristol and think that you will find the skilled people you require. The people we trust with any on Board repairs is a company out in Kingswood called Mobile Phone Repair Centre or MPRC, just look for them on maps and you will find them. On a side note, if there is a shop called The phone shop Bristol, we have no idea what their skill set is and they may very well have skilled micro-soldering specialists.