FAQs

We repair all major brands including iPhone, Samsung, Huawei, Sony, HTC, Nokia, LG, Google, OnePlus, Motorola, iPads, iPods & Samsung Tablet.

Yes, no problem, please contact us so we can come to you, or mail it to us.

Yes you can, give us a call and describe your problem and we will see what we could do for you.  You could also consider trading in your device for an identical model if available or for a model which has similar specifications

We do a Pre Test Evaluation of all the functions on your device before we start working on it.  Should we find any functions not working as they should be, we will contact you before we proceed with the repair.  Once the repair is complete, we do a Post Test Evaluation to ensure that all the functions that are supposed to be working are still working and that the repair has been successful.

We accept Cash, Paypal, Credit and Debit cards, Apple Pay & Bank transfer.

We do mobile phone repair in Bristol, Brislington & Keynsham in the following areas (in alphabetical order):

Abbots Leigh, Alveston, Ashley Down, Ashton Gate, Avonmouth
Barrs Court, Barton Hill, Bath, Bathwick, Bedminster Down, Bedminster, Bishopston, Bishopsworth, Bitton, Blackwell, Brentry, Brislington, Bristol City Centre, Bristol South, Broadmead, Bromley Heath,
Cabot Circus, Charlton Hayes, Chelwood, Chew Magna, Chew Stoke, Chewton Keynsham, Chittening, Claverham, Claverton Down, Claverton, Clay Hill, Clifton, Clutton, Combe Down, Coombe Dingle, Cotham, Crew’s Hole
Downend, Dundry
Easton, Eastville, Emersons Green
Filton, Filwood Park, Fishponds, Frampton Cotterell, Frenchay
Greenbank
Hanham, Hartcliffe, Henbury, Hengrove, Henleaze, Horfield,
Hotwells
Keynsham, Kingsweston, Kingswood, Knowle
Lansdown, Larkhall, Lawrence Weston, Lockleaze, Long Ashton, Longwell Green, Lower Weston,
Montpelier
Nailsea,
Odd Down, Oldland Common, Oldland
Patchway, Pensford, Portishead, Pucklechurch
Redcliffe, Redfield, Redland, Rudgeway
Saint Pauls, Sea Mills, Severn Beach, Shirehampton, Sneyd Park, Soundwell, Southmead, Southville, Speedwell, St George, St Jude’s, St Pauls, St Philip’s, St Werburgh’s, Stanton Drew, Stanton Wick, Staple Hill, Stapleton, Stockwood, Stoke Bishop, Stoke Gifford
Totterdown, Twerton
Upper Weston, Upton Cheyney
Walcot, Warmley Hill, Warmley, Westbury on Trym, Whitchurch, Whitehall, Whiteway, Wick, Widcombe, Willsbridge, Winford, Winterbourne Down

Yes we do.  All prices quoted on this website are exclusive of the “Call Out Fee”. Please have a look at our page If We Come To You for more details of our call out charges.  I am sure you can appreciate that it costs money to provide the convenience of us coming to your place of work or home to repair your device. We are still cheaper than the high street mobile phone shops

We would love to be able to fix every device and would love to be able to give you your device back working as it should be. Some devices are just beyond repair or need to be taken to a Micro-Soldering Specialist. Our expertise has taken years to acquire, so we charge £20 for any device which we are not able to repair. This by no means covers our costs, as we sometimes spend in excess of an hour or two working through different options to get your device working again. In the event that you have called us out to your location, we will only charge you the call out fee plus £10. If we are unable to repair your device, we may still be able to help get your device fixed and may even be able to get your data recovered. We have teamed up with a specialist “Micro-Soldering Board Level Repair Company” here in Bristol specifically to ensure we get your device fixed in almost all cases.

DrFixit provides mobile iPhone, iPad, Samsung Smart Phone and Samsung Tablet Repairs.  In most cases your device will be able to be repaired by replacing parts.  No micro-soldering and very little fault finding will be required. Should we be unable to repair your device, it will be considered to be “Beyond Economical Repair” for us. This is not to say it can not be repaired for a reasonable fee by a more specialised company.  Read – What are my options if my device is not fixable to understand what your options are.

If your device is considered to be Beyond Economical Repair, your device may still be able to be repaired by Specialised Technicians who do board level repairs.  These are highly trained people working with specialised tools such as 45X microscopes just to see the components.  Anyone who does not know what they are doing will destroy your device permanently.  We have carefully vetted this company and trust them 100%.  We would send your device to this company and all it will cost you to find out if your device can be repaired is the cost of the postage.  This does not exclude the cost of a Call Out Fee should it apply

Most mobile phone repair businesses only provide a 1 month guarantee on battery replacements. The reason is that the repairer has no control or way of knowing how the battery is being charged, what charger is being used, if the phone is being left on charge over night, which damages batteries or how much much the phone is being used. At DrFixit we believe that a 1 month guarantee is just unreasonable, so we decided to provide 3 months guarantee on all our battery replacements. Further more, we do not stock batteries. From the day the battery is manufactured, it starts to deteriorate. We want the battery to be as new as possible when we install it in to your device, to give you the best battery life as possible, so we order in a battery for each job to ensure your battery replacement lasts as long as possible

We generally specialise in iPhones, iPads, iPods, Samsung Smart Phones and Samsung Tablets, but have and are able to fix most other brand / devices.  It is best to give us a call and our technicians will assist you.

We need several details from you, head over to Mail-in Your Device for more infomation. Do not include accessories or the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form which is on the Mail-in Your Device page.

It is recommended. We need the passcode in order to test your phone before & after the repair. If you do not wish to provide your passcode, most phone functions won’t be tested.  If we can not verify which functions are working on your phone prior to the repair, we will be unable to take responsibility for any of those functions not working after the repair.

No we do not need your SIM card, we stock almost all network sim cards specifically for testing devices.

No.  We are not incurring any costs if you send your device to us via the post or a courier.  We will however charge you the cost of the postage, including full insurance to cover the cost of your device getting damaged or going missing during transit.  This charge is normally about £7.5 – £10.

The cost of replacing your mobile device may very well run into excess of £1000.  For that reason it is prudent to insure your device.  From my experience, the Royal Mail are competitive and treat your parcel with the due care they should.  Other couriers seem to employ a team of young footballers to move the parcels around their warehouse.

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to us, just dry it with a towel.  Do not put it in rice or other “Drying Agents” as this will clog up the headphone and charging ports. We can collect the device from you, you can drop it off with us or you can mail us your device.

The easiest answer to that question is I will bet my bottom dollar it will not last long.  Get it to us, so we can open it and clean it out, there very well may be further damage just round the corner as the circuit boards start to corrode.

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Yes, any non responsiveness your phone is suffering due to a drop is usually corrected with a Screen replacement repair.  If you are experiencing this issue with an iPad or Tablet, the LCD may need to be changed.

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered by Clicking to Email and we will do our best to diagnose it.

That depends if everything is still currently working on your device, but generally, Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

We are restricted by availability and functionality. Certain Brands such as Samsung and Huawei do not work well with Non-Genuine screens, fortunately they are available for us to buy, so we use Genuine Samsung & Huawei Screens on most models. Genuine Apple iPhone and iPad screens are not available. Apple have even gone to the lengths to manufacture their own micro chips, so no one else can repair these devices. Fortunately there is a large selection of very good quality iPhone & iPad screens available.

Should we need to use a Non-Genuine Screen, that screen should function exactly the same way as the Genuine Screen. The only variation may be in colour and brightness. It stand to reason that a Non-Genuine Screen can never be exactly the same as the Original and to be fair some copies are even better than the Originals